PEST CONTROL FAQ

Interior Treatments: Depending on the treatment, you will need to vacate the house for 1–4 hours after the treatment is completed. Exterior Treatments: You can remain at home, but ensure all doors and windows are closed during the process.

Pest control treatments, when professionally applied and managed responsibly, are generally very safe. Synthetic pyrethroids, the active ingredients often used, are derived from natural pyrethrums (compounds found in chrysanthemum flowers) and are designed to be effective against pests while posing minimal risk to humans and pets. All products used by Bug Doctor are approved by the Environmental Risk Management Authority (ERMA) of New Zealand. ERMA reviews pest control products thoroughly to ensure they meet stringent health and environmental safety standards, particularly for use in sensitive environments like homes, schools, and restaurants.

For your convenience, we offer two straightforward payment options, you can pay with cash at the time of service, or we can email you an invoice, allowing you to pay securely online. If paying the full invoice at once is challenging, we also offer a flexible payment option, allowing you to spread payments over four weeks. Just let us know when booking, and we’ll set up a plan that works for you.

In most cases, you’ll notice a significant reduction in pest activity within 1–2 days of treatment. However, the exact timeframe can vary based on the type of pest and the specific treatment materials used to ensure long-term effectiveness. In some cases, you may even see a brief increase in pest activity right after the initial treatment—this is actually a positive sign! It indicates the treatment is working by disrupting the pests’ usual breeding and feeding patterns, making them more active as they try to relocate. With pesticides now present, they’re unable to survive for long. Typically, this heightened activity will diminish within 1–2 weeks as the treatment takes full effect.

Absolutely. At Bug Doctor, safety is our top priority, especially when it comes to your family and pets. All of our treatments are EPA-approved and biodegradable, ensuring they break down naturally without leaving harmful residues. The products we use are the same as those applied in sensitive areas like schools and restaurants, where high safety standards are essential. We take pride in offering child-friendly and pet-friendly pest control solutions, so you can feel confident in the safety of your home after treatment. Our methods are designed to be effective against pests while minimising any impact on your loved ones and the environment.

In pest control, "treatment" refers to a range of methods and products that a licensed pest controller can use to address infestations effectively. Depending on the type of pest, severity of the infestation, and accessibility of the affected area, the following options may be used: Gels and Pastes: Applied in cracks and crevices where pests like cockroaches and ants hide. These attract and eliminate pests in hard-to-reach areas. Baits: Often used for ants, cockroaches, and rodents, baits lure pests, which then carry the substance back to their colonies or nests. Granules: Ideal for outdoor areas, granules target pests in soil and lawns and are often used to control ants and other ground-based pests. Dusts: Effective in hidden areas, dusts are used to treat pests in wall voids, attics, or other concealed spaces. Mist Sprays and Water-Based Liquid Sprays: These sprays are commonly applied to surfaces where pests are likely to travel. They are versatile and can be used for a variety of pest types. In some cases, a combination of these treatments may be necessary to fully eliminate an infestation and prevent recurrence.

No, Bug Doctor does not require binding contracts for pest control services. You have the flexibility to use our services as needed, with no long-term commitment. You may cancel at any time, giving you peace of mind and control over your pest control needs.

The cost of pest control services can vary significantly depending on the type of pest and the severity of the infestation. While many pest control companies offer set pricing, at Bug Doctor, we take a more personalised approach, we’ll assess your situation and recommend the most effective treatment based on your specific needs. If the recommended treatment isn’t within your budget, we offer more affordable options that can still help manage the issue effectively. We aim to provide you with a solution that works within your budget, ensuring your space stays pest-free without unnecessary expense.

In New Zealand, the responsibility for pest control generally depends on the type of pest and the terms of the rental agreement. Landlord's Responsibility: If there is an existing pest problem when a tenant moves in (e.g., cockroaches, rodents, bedbugs), the landlord is usually responsible for addressing it. Landlords must ensure the property is habitable and free from significant pest infestations that could affect health or safety. Tenant's Responsibility: If pests become an issue during the tenancy (e.g., ants or flies due to poor hygiene), tenants may be responsible for managing the problem. If a tenant is found to be causing a pest problem (e.g., keeping pets that attract fleas), they might be held responsible for treatment. The Residential Tenancies Act in New Zealand doesn’t explicitly state pest control obligations but emphasises a habitable living environment. Both landlords and tenants are encouraged to maintain good hygiene and promptly address any pest issues. It’s always a good idea to clarify pest control responsibilities in the rental agreement, and tenants should inform landlords of any significant infestations that may require professional treatment.

Most of the treatments used are odourless, so you won’t have to worry about any strong smells after the service. In some cases, there may be a mild scent immediately after treatment, but this typically fades quickly as the product dries. Bug Doctor focuses on providing effective pest control without disrupting your environment with unpleasant odors.

We operate out of Porirua and service the following areas: Wellington, Lower Hutt, Upper Hutt, Masterton, Paraparaumu, Otaki, Levin, Palmerston North, Whanganui, Taihape, Ohakune, Taumarunui, Kuratau, Tūrangi, Taupō, and all areas in between. If you're located outside these areas, don't hesitate to get in touch as we may still be able to assist you!

To maintain pest-free surroundings regular re-sprays reinforce the barrier against pests, helping to prevent any potential re-infestations. Keeping up with these treatments ensures a comfortable, safe environment for you, your family, or your customers. Over time, the effectiveness of pest control treatments can diminish due to environmental factors, wear, and the natural lifecycle of pests. Re-spraying adds an extra layer of protection, ensuring the long-lasting effectiveness of previous services. Regular treatments allow us to identify and address emerging pest issues before they become larger problems. This proactive approach helps keep pest activity under control year-round.

A multi-treatment involves combining two or more pest control services in one visit for a more comprehensive approach to pest management. For example: Interior and Exterior Spray treating both the inside and outside of your property to ensure thorough pest control coverage. Rodent, Possum, Wasp, Rabbit, or Bird Control addresses multiple pest issues in one service. When you opt for a multi-treatment, you’ll receive 10% off (up to $100) making it a cost-effective way to address a range of pest issues.

Pests follow an annual cycle: • Autumn: They seek indoor shelter. • Winter: Dormant pests hide in walls or cabinets. • Spring: Activity resumes as pests search for food and breeding spots. • Summer: Pest populations peak, making regular treatments crucial. The best time to spray around your home is in spring, as pests become active. This proactive approach targets pests early, preventing larger infestations.

The frequency of pest control treatments depends on the type of pests, the severity of the issue, and the specific product being used. For preventative measures, pest control treatments should be applied every 6 months. Routine perimeter and indoor treatments can keep most common pests like ants, cockroaches, carpet beetles, mosquitoes, moths, silverfish, wasp, and spiders under control. For severe infestations of German cockroaches, bedbugs, fleas, rodents, possums and rabbits pest control treatments should be applied every 4-6 weeks until the problem is resolved.

Yes, pest control companies can be worth it for several reasons: Professionals can identify and treat pests effectively, saving you time and effort. Prevents costly damage and recurring infestations. Reduces health risks by safely eliminating pests. Access to tools and treatments not available to the public. Regular inspections and treatments help prevent future problems. For minor issues, DIY methods might be enough. For more serious infestations, our professional service offers lasting value.

Simply inform us, and we will arrange to collect the loaned bait stations, inspect them, report on any activity, and provide feedback. Please note: a final service fee will be charged for the collection and inspection of the bait stations.

Residual insecticides can remain active and effective for up to 6 months. The length of time the spray will remain active depends on many factors specific to the location, such as exposure to Ultraviolet (UV) light, the amount of rain exposure, grease or dirt accumulating on the treated surface and frequency the surfaces are cleaned. Interior treatments will generally remain effective for much longer periods than exterior treatments.